Exchange Policy
At Nabha Satcom, we value our partners and strive to provide quality PM-WANI compliant devices. To ensure smooth operations and customer satisfaction, we have laid out the following Exchange Policy for defective or damaged products.
Eligibility for Exchange:
- Dead on Arrival (DOA): Devices that are non-functional upon first use will be exchanged immediately upon verification.
- Transit Damage: Products found physically damaged upon delivery must be reported within 24 hours, along with unpacking photos or videos.
- Wrong Product Received: If the device received does not match the order specifications, it will be exchanged at no additional cost.
Non-Exchangeable Conditions:
- Physical damage caused after delivery (not reported within 24 hours)
- Tampered or opened devices where the seal is broken
- Devices damaged due to mishandling, electrical surges, or improper installation
- Products without original packaging, invoice, or serial number
Exchange Process:
- Submit a request to support.pmwani@nabhasatcom.com with:
- Invoice copy
- Device serial number
- Description of the issue
- Photos/videos (in case of physical damage or DOA)
- Our technical team will evaluate the request within 2-3 working days.
- Upon approval, an exchange unit will be dispatched within 7 days of receipt of the device.
Packaging & Return Guidelines:
- The product must be returned in its original packaging with all accessories and documentation.
- Proper packaging must be ensured to avoid further damage during transit.
Exchange Turnaround Time:
Approved exchanges are typically processed within 7 business days (excluding transit time) post receipt of damaged device.
Contact us at support.pmwani@nabhasatcom.com or call us at +91 91477 16600